PTC acquires Enigma to broaden service lifecycle management offerings

Acquisition extends portfolio of technical information products for manufacturing.

PTC (Nasdaq: PMTC) today announced it has acquired Enigma, a developer of software that aggregates and delivers technical content in aftermarket service environments. The acquisition extends PTC’s existing portfolio of service lifecycle management (SLM) solutions by allowing it to work better with technical content created outside the existing PTC portfolio.

Enigma’s products deliver service information in a variety of formats, including mobile. (Source: Enigma/PTC)

Financial terms of the deal were not disclosed. Enigma is based in Israel, where PTC already has a development center. Existing named customers include Ford, FedEx, Korean Air, Rolls-Royce Defense, Ditch Witch, both the US Army and US Navy, and the American Eagle network of American Airlines.

Enigma products aggregate a wide variety of service content available in many formats and then repurpose and present that information for technicians or end users requiring technical and parts information to operate, maintain and service complex products. PTC will use Enigma to deliver all forms of technical documents through a unified “Service Center” portal, even those not originally authored in PTC technology, primarily Arbortext. PTC will now pull service documents in PDF and other file formats into its system and deliver them alongside PTC-authored content.

Enigma’s InService MRO and InService EPC software delivers product, parts, and service information to engineers and service technicians working in maintenance facilities, field service or dealer environments. The information is available on a wide variety of platforms, both desktop and mobile.

“What made Enigma an attractive acquisition to us is its rich intellectual property, world-class customer base and skilled technical resources,” says Lee Smith, divisional vice president and general manager of the SLM segment at PTC. “This deal reinforces PTC’s commitment to become the single best partner to manufacturers, equipment operators and service providers seeking to increase value from their service operations and improve their customers’ experience.”

Our take

It is hard to say you are “the leader” in something as broad as service documentation when you really only work with your own products. PTC needed Enigma technology to be a more complete player as it continues to expand beyond PLM.

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