PTC acquires Enigma to broaden service lifecycle management offerings

Acquisition extends portfolio of technical information products for manufacturing.

PTC (Nasdaq: PMTC) today announced it has acquired Enigma, a developer of software that aggregates and delivers technical content in aftermarket service environments. The acquisition extends PTC’s existing portfolio of service lifecycle management (SLM) solutions by allowing it to work better with technical content created outside the existing PTC portfolio.

Enigma’s products deliver service information in a variety of formats, including mobile. (Source: Enigma/PTC)

Enigma’s products deliver service information in a variety of formats, including mobile. (Source: Enigma/PTC)

Financial terms of the deal were not disclosed. Enigma is based in Israel, where PTC already has a development center. Existing named customers include Ford, FedEx, Korean Air, Rolls-Royce Defense, Ditch Witch, both the US Army and US Navy, and the American Eagle network of American Airlines.

Enigma products aggregate a wide variety of service content available in many formats and then repurpose and present that information for technicians or end users requiring technical and parts information to operate, maintain and service complex products. PTC will use Enigma to deliver all forms of technical documents through a unified “Service Center” portal, even those not originally authored in PTC technology, primarily Arbortext. PTC will now pull service documents in PDF and other file formats into its system and deliver them alongside PTC-authored content.

Enigma’s InService MRO and InService EPC software delivers product, parts, and service information to engineers and service technicians working in maintenance facilities, field service or dealer environments. The information is available on a wide variety of platforms, both desktop and mobile. working on engine for Enigma

“What made Enigma an attractive acquisition to us is its rich intellectual property, world-class customer base and skilled technical resources,” says Lee Smith, divisional vice president and general manager of the SLM segment at PTC. “This deal reinforces PTC’s commitment to become the single best partner to manufacturers, equipment operators and service providers seeking to increase value from their service operations and improve their customers’ experience.”

Our take

It is hard to say you are “the leader” in something as broad as service documentation when you really only work with your own products. PTC needed Enigma technology to be a more complete player as it continues to expand beyond PLM.


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Posted in: BIZ, MFG & PLM, News Watch

About the Author:

Randall S. Newton is the former Managing Editor of GraphicSpeak. He has been writing about engineering and design technologies for more than 25 years.

1 Comment on "PTC acquires Enigma to broaden service lifecycle management offerings"

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  1. Well this deal finaly went through, after over a year of Enigma courting PTC to acquire them.

    Not sure what the strategy really is.

    Sure, PTC, a PLM vendor, who bought the top SPO vendor with great marketing as a SLM leader (but not the full products or services required of SLM) – needs to expand the capabilities of Arbortext and ITEDO.

    But buying a company with aviation / aerospace & defense aspirations that doesn’t support ASD S1000D (or any XML BREX/Schema) is definately buying last decade’s capability.

    It would be interesting to hear Brian Shepherd’s and Lee Smith’s explination for this acquisition.

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